Return Policy

Effective Date: June 23, 2026 | Last Updated: June 23, 2026

Due to the regulated, sterile, and medical-grade nature of our products, returns are accepted only under specific conditions outlined below. Please read carefully before initiating any return.

Thomas Jane Medical is committed to your satisfaction. Because we distribute FDA-regulated medical devices, prescription (Rx) products, and sterile surgical consumables, our return process is governed by strict requirements to protect patient safety and comply with applicable regulations.

1. General Return Eligibility

Returns may be accepted within 30 days of delivery if ALL of the following conditions are met:

The product is unopened and in its original, undamaged packaging
The product is not sterile-compromised (tamper-evident seals intact)
The product is not temperature-sensitive or perishable
The product has not passed its expiration date
The return is initiated by contacting Thomas Jane Medical prior to shipping

Products that do not meet all conditions above are not eligible for return.

2. Non-Returnable Products

The following products are final sale and cannot be returned under any circumstances:

Opened or used sterile products (including surgical sponges, patties, and gelatin products)
Products with broken or compromised sterile packaging
Expired products
Products that have left an authorized facility and cannot be verified as uncompromised
Special-order, custom-configured, or non-stock items
Products returned without prior authorization from Thomas Jane Medical
Hazardous materials or items restricted from return by law

3. Defective or Damaged Products

If you receive a product that is defective, damaged in transit, or incorrect, please contact us within 5 business days of receipt. We will arrange for replacement or credit at no charge. Do not return defective products without prior authorization.

To report a defective or damaged product:

Email purchase@thomasjanemedical.com with your order number, product name, REF number, lot number, and a description of the issue
Include photographs where applicable
Retain the original packaging until we have reviewed the claim

4. Return Authorization Process

All returns require a Return Merchandise Authorization (RMA) number. To request an RMA:

Contact Maureen at purchase@thomasjanemedical.com or 316-251-0920
Provide your order number, product name(s), quantity, and reason for return
We will review your request and respond within 2 business days
Approved returns will receive an RMA number and return shipping instructions

Do not ship returns without an RMA number. Unauthorized returns will be refused and returned to sender at their expense.

5. Return Shipping

Customer is responsible for return shipping costs unless the return is due to our error or a defective product
Use a trackable, insured shipping method — Thomas Jane Medical is not responsible for lost or damaged return shipments
Write the RMA number clearly on the outside of the package
Ship returns to: Thomas Jane Medical, 1356 N. Emporia Ave., Wichita, KS 67214

6. Refunds & Credits

Approved returns will be processed within 10 business days of receipt and inspection
Refunds are issued to the original payment method or as a credit on your account
Original shipping charges are non-refundable unless the return is due to our error
A restocking fee of up to 20% may apply to returns that are approved but not the result of our error

7. Recalled Products

In the event of a manufacturer or FDA-initiated product recall, Thomas Jane Medical will contact affected customers directly with instructions. Recall returns are handled separately from standard returns and are not subject to restocking fees.

8. Contact for Returns

Maureen — Order Support

Email: purchase@thomasjanemedical.com

Phone: 316-251-0920

Hours: Monday – Friday, 8:00 AM – 5:00 PM Central Time

Refund and Returns Policy