Shipping Policy

Effective Date: June 23, 2026 | Last Updated: June 23, 2026

Thomas Jane Medical ships specialty surgical products and FDA-regulated medical devices nationwide. We are committed to responsive, reliable delivery to hospitals, ambulatory surgery centers, clinics, and licensed healthcare facilities across the United States.

1. Order Processing

Orders are processed Monday through Friday, 8:00 AM – 5:00 PM Central Time, excluding federal holidays
Orders received before 12:00 PM CT on a business day are typically processed same day
Orders received after 12:00 PM CT or on weekends/holidays will be processed the next business day
Orders for Rx or credential-verified products may require additional processing time for eligibility confirmation

2. Shipping Methods & Estimated Delivery

Thomas Jane Medical ships via UPS, FedEx, and other approved carriers depending on product type, destination, and order specifications.

Method	Estimated Transit	Notes
Standard Ground	3–7 business days	Most orders; lower 48 states
Expedited (2-Day)	2 business days	Available upon request
Overnight	Next business day	Must be ordered by 12 PM CT
Freight (large orders)	Varies by destination	Quote provided at order

Delivery timeframes are estimates and are not guaranteed. Thomas Jane Medical is not responsible for carrier delays beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on order weight, destination, and selected method
Free standard shipping may be available on qualifying orders — check current promotions at checkout
Expedited and overnight shipping costs are the responsibility of the customer unless otherwise agreed
For high-volume or standing orders, contact Maureen to discuss freight pricing and account terms

4. Shipping Destinations

We ship to all 50 U.S. states and U.S. territories
International shipping is not currently available through the online store — contact us directly for international inquiries
We ship to licensed healthcare facilities, hospitals, clinics, and ASCs; we do not ship regulated products to residential addresses

5. Handling of Regulated & Sterile Products

All sterile and medical-grade products are packaged to maintain product integrity during transit. Products are shipped in accordance with manufacturer storage requirements. If you receive a product with damaged or compromised packaging, do not use it — contact us immediately.

6. Tracking Your Order

A tracking number will be provided via email once your order ships. You can track your shipment directly through the carrier’s website. For questions about your shipment, contact us at purchase@thomasjanemedical.com or 316-251-0920.

7. Lost or Damaged Shipments

If your order arrives damaged or does not arrive within the expected timeframe:

Contact Thomas Jane Medical within 5 business days of the expected delivery date
Retain all original packaging and documentation
We will file a claim with the carrier and arrange for replacement or refund as appropriate

8. Contact for Shipping Inquiries

Maureen — Orders & Shipping Support

Email: purchase@thomasjanemedical.com

Phone: 316-251-0920

Hours: Monday – Friday, 8:00 AM – 5:00 PM Central Time